Refund policy

The Always Warm Guarantee

Love it or get your money back. If you're not happy with your order for any reason, contact us within 30 days of delivery for a full refund.

How to request a refund

Email ryanc08288@gmail.com with your order number and a quick note about what went wrong. For most orders, no return shipping is needed. We may ask for a photo of the item.

Damaged, defective or wrong item

If your Heated Pocket arrives damaged, stops heating, or isn't what you ordered, email us within 30 days of delivery with a photo and we'll send a free replacement or a full refund, whichever you prefer.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Cancellations

Want to cancel? Email us within 12 hours of ordering. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

Just email ryanc08288@gmail.com. We reply within 1–2 business days.